Retail Store Manager - Toa Payoh

Job Summary:

As a key member of the KKV team, you will play a vital role in delivering an exceptional customer experience and driving store success.

Key Responsibilities:

Sales and Profitability:

• Achieve and exceed monthly sales and profit targets set by headquarters.
• Utilize data analysis to track performance, identify trends, and implement strategies for improvement.
• Analyze competitor activity to maintain competitiveness and adjust strategies as needed.
• Implement cost control measures to optimize profitability.

Customer Experience:

• Create a welcoming and safe shopping environment that reflects KKV's trendy and vibrant brand image.
• Ensure excellent customer service standards are consistently met by all store staff.
• Respond to customer feedback and address complaints professionally and effectively.

Store Operations:

• Manage and maintain store assets, including inventory, displays, and equipment, to ensure safety and efficiency.
• Implement and supervise security measures to minimize loss and theft.
• Oversee store maintenance and repairs, ensuring a clean and well-maintained environment.

Inventory and Product Management:

• Supervise daily inventory checks and manage product expiration dates to minimize waste and maintain product quality.
• Develop and implement loss prevention plans to reduce stock losses.
• Analyze product data to identify opportunities for sales growth and optimize inventory levels.

Visual Merchandising:

• Ensure store displays are visually appealing, accurately reflect KKV's brand standards, and effectively promote products.
• Supervise and provide feedback on store display execution.

Training and Development:

• Train and develop store staff to ensure they possess the necessary skills and knowledge to provide excellent customer service and perform their job duties effectively.
• Implement KKV's training programs and policies, ensuring all staff are up-to-date on product knowledge, sales techniques, and customer service standards.

Team Management:

• Recruit, train, and manage a team of store staff, providing leadership, guidance, and support.
• Motivate and inspire team members to achieve individual and collective goals.
• Foster a positive and productive work environment that promotes teamwork and collaboration.

Company Culture:

• Promote and uphold KKV's core values of Simplicity, Introspection, Positive Energy, and Reset within the store.
• Ensure all staff are aware of and adhere to company policies and procedures.

Job Requirements:

• Bachelor's degree / Diploma in a related field preferred.
• Minimum 3-5 years of experience in retail store management, with a strong emphasis on new store set-up and operations.
• Demonstrated ability to achieve sales targets and manage store profitability.
• Strong data analysis skills, including the ability to interpret sales data, identify trends, and implement effective strategies for improvement.
• Excellent planning, organizational, and problem-solving skills.
• Proven ability to lead and manage a team effectively.
• Strong communication and interpersonal skills, with the ability to build positive relationships with staff, customers, and stakeholders.
• Ability to work independently and as part of a team.
• Flexibility to work a rotating retail schedule, including weekends and public holidays.
• Passion for retail and a genuine interest in KKV's trendy lifestyle brand.

Location: Tiong Bahru