Customer Service Executive (Japanese Speaking) - Toa Payoh - ref. e02457615

Reference ID: 36399

Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Service Executive (Japanese Speaking) to join their team.

• Validate business programs, orders, and contracts received via email.
• Review agreements and orders to ensure compliance with legal requirements.
• Provide timely updates and resolve customer queries within the stipulated timeline.
• Respond to customer inquiries through email and live chat.
• Handle escalations and deliver appropriate solutions in line with company guidelines.

• AWS
• Annual Leave: 14 days
• Medical leave: 14 days
• Medical Insurance
• Adherence to the Japanese Public Holiday Calendar
• Other benefits will be shared upon shortlisted

• Diploma in any field
• Minimum 1 year of relevant experience
• Fluency in English and Japanese (JLPT N1 proficiency) in speaking, listening, and writing to effectively communicate with customers
• Willingness to work according to the Japanese public holiday calendar
• Availability to work overtime during the last week of each month
• Ability to perform in a fast-paced environment
• Basic proficiency in computer skills

We regret that only shortlisted candidates will be notified.

Recruitment Licence: 12C5051