Customer Experience Administrator (Playground & Memberships)
Tanglin Full-time
Full-Time / Part-Time
Join our dynamic team at Impressions Kids Club, where we bring joy and creativity to children and families!
We’re looking for an enthusiastic Customer Experience Administrator (Playground & Memberships) to create an exceptional customer journey and ensure smooth daily operations at our club.
Key Responsibilities:
- Provide warm and engaging customer service, ensuring an enjoyable visit for all families
- Assist with crowd control and visitor safety during peak hours
- Manage customer inquiries, respond to emails, and update club records for memberships, classes, and camps
- Maintain the cleanliness and organization of the playground and its equipment
- Oversee inventory and storage for playground supplies, retail items, café, and party essentials
- Operate and upkeep playground equipment to ensure a safe play environment
- Support daily opening and closing procedures
- Assist with marketing efforts, including WhatsApp blasts to parents
- Assist in planning, coordinating, and executing birthday parties and club events
- Verify and tabulate monthly finance records, retail sales, and invoicing
- Perform any other duties as assigned by the supervisor
What We’re Looking For:
- Passion for working with children and families
- Strong communication and organizational skills
- A proactive and detail-oriented mindset
- Ability to work shifts, including weekends
- Team player with a positive attitude
- Fun and engaging work environment
- Opportunities for career growth in a growing kids club
- Competitive compensation based on experience
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