Senior / Manager - Business Development, Casino - International Marketing (Indo - Bukit Merah

Senior / Manager - Business Development, Casino - International Marketing (IndoChina Region)

Job Responsibilities

As an Manager / Senior Manager - Business Development, Casino - International Marketing (IndoChina Region), your key responsibilities would include but not limited to:

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
• Promote gaming products and services to the target market segments, especially towards the Premium players
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
• Manage complimentary in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
• Provide accurate information especially the financial status for credit line recommendation of Premium player
• Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Job Requirements

• Diploma/Degree in hospitality or related field preferred

• Possess a minimum of 2-3 years solid experience in managerial positions in the field of Casino Marketing or player development.

• Able to communicate with guests effectively in English and Vietnamese as the successful incumbent will be required to communicate with Vietnamese guests.
• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
• Knowledge of ACSC, Opera as well as Table Touch system is preferred.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities