Bedok - Customer Experience Officer

Training will be provided for the role.

The key duties and responsibilities of the role include (but are not limited to):

• Process customer sales orders and ensure service is delivered promptly
• Answer to customer inquiries and follow up with timely resolution
• Responsible for the outlet’s daily reports
• Responsible for the outlet’s daily operations & collections
• Be the ambassador for SIMBA's products & services.
• Able to work independently at the retail outlet

The candidate should possess the below qualities to fulfil the needs of the role:

• Minimum O Levels and above
• Minimum 1 year of relevant experience
• Diploma holder with no experience will be considered
• Good communication skills and positive work attitude
• Must be an independent team player, ability to build rapport with customers & team
• Enjoy working in a fast paced and dynamic environment
• Willing to perform overtime and staggered shifts including weekends and public holidays
• Experience in Telecommunications industry is an advantage