Travel Consultant - Bukit Merah

Working Schedule:

• The position operates on a five-day work week. Weekend shift is required.
• An off-day during the weekdays is granted for every weekend day worked.

Position Overview

This role represents a dynamic opportunity for a customer-centric professional to deliver superior travel services through comprehensive customer engagement, strategic account management, and meticulous tour planning.

Key Responsibilities

• Client Communication Management
• Act as the primary point of contact for all client inquiries across various channels, including B2B partnerships, social media, WhatsApp, and website communications.
• Manage a diverse travel product portfolio, including cruise, yacht, and land-based offerings.
• Ensure all travel arrangements comply with the client's policies and proactively identify opportunities for cost optimization.
• Drive high conversion rates through systematic follow-up on inquiries.
• Uphold exceptional service standards and response times.

• Partnership Development
• Cultivate and maintain strategic relationships with business partners.
• Consistently deliver excellent service through prompt and effective communication.

• Tour Design & Coordination
• Develop compelling and competitive travel proposals tailored to each tour request.
• Coordinate seamlessly with tour operators, product suppliers, and transportation providers.
• Oversee end-to-end tour planning and execution.

• Undertake any other duties and responsibilities as assigned by the supervisor, demonstrating flexibility in supporting departmental objectives and organizational goals.

• Minimum education of GCE 'O' or 'N' level.
• Prior experience in a travel agency or retail sales is highly preferred but not mandatory.
• Openness to overseas travel, if required.
• Strong orientation towards customer service.

• Opportunities for career advancement in a rapidly growing company.
• Generous vacation policy.
• Exclusive travel benefits and discounts.