Director of Nursing

The Director of Nursing (DON) is responsible for overseeing the overall nursing operations in the nursing home, ensuring high-quality residential care, regulatory compliance, and efficient staff management. This leadership role involves strategic planning, policy implementation, staff supervision, and collaboration with healthcare professionals to provide excellent resident-centered care.

Job Responsibilities:

1. Leadership & Management

• Develop, implement and evaluate nursing policies, procedures, and best practices to maintain high standards of care.
• Ensure compliance with MOH (Ministry of Health), AIC (Agency for Integrated Care) and other relevant healthcare regulations.
• Provide leadership and direction to nursing staff, ensuring efficient and effective nursing care services.
• Foster a culture of teamwork, continuous learning, and professional development among the nursing team.
• Participate in strategic planning and decision-making processes to enhance healthcare services in the nursing home.

1. Clinical Governance & Quality Assurance

• Ensure that nursing care services comply with Singapore's healthcare regulations and accreditation standards (e.g., MOH licensing, Healthcare Services Act (HCSA), National Nursing Standards).
• Develop and implement quality improvement initiatives to enhance residents' safety and service excellence.
• Monitor infection control measures, medication management, fall prevention and clinical procedures to maintain high care standards.
• Conduct regular audits and assessments to identify areas for improvement.

1. Staff Development & Training

• Oversee recruitment, training, and performance evaluation of nursing staff, including Registered Nurses (RNs), Enrolled Nurses (ENs), Nursing Aides and Healthcare Assistants.
• Implement continuing education programs and professional development opportunities for nursing staff.
• Ensure adequate staffing levels and proper skill mix to meet residents' needs.

1. Resident & Family Engagement

• Ensure residents receive high-quality, person-centered care tailored to their individual needs.
• Address residents' concerns and grievances in a timely and professional manner.
• Communicate effectively with residents' families, providing updates and guidance on care plans.

1. Budget & Resource Management

• Manage the nursing department’s budget, including manpower, medical supplies, and equipment.
• Optimize resource allocation while ensuring cost-effective care delivery.
• Collaborate with other departments to ensure seamless operations within the nursing home.

1. Compliance & Risk Management

• Ensure adherence to all regulatory requirements, including MOH, AIC, HCSA, and Workplace Safety and Health (WSH) guidelines.
• Implement risk management strategies to prevent adverse events and maintain a safe environment for residents and staff.
• Stay updated on healthcare policies and adapt nursing home operations accordingly.

Job Requirements:

• Education: Degree in Nursing (BSN) or equivalent; a Master’s degree in Nursing or Healthcare Management is a plus.
• License: Registered Nurse with the Singapore Nursing Board (SNB).
• Experience: At least 10 years of nursing experience, with a minimum of 3–5 years in a leadership or managerial role, preferably in a nursing home or eldercare setting.
• Skills: Strong leadership and team management skills

Strong communication and interpersonal skills

Key Performance Indicators (KPIs):

• Compliance with MOH/AIC regulations and audits
• Patient satisfaction and family feedback scores
• Infection control and safety compliance rates
• Efficiency in budget and resource management