Fraud Analyst | 1 Year Contract | Up to $4,000 + Bonus | Central | #FJGE - Toa Payoh

Fraud Surveillance Analyst (Bank)

1. A Shift (Morning) – 08:00 AM to 4:30 PM
2. B Shift (Afternoon) – 12:30 PM to 11:00 PM
3. C Shift (Night) – 11.00 PM to 09:00 AM

Responsibilities:

• Follow up and analyze abnormal online/mobile banking transactions activity on customers’ account.
• Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.
• Communicate and manage fraud verification on banking activities with customers
• Analyzes high-frequency transaction data and customer’s account activities behavior to identify fraudulent/ high risk transactions.
• Manage customer's expectation and explain to customer on suspected scam activities.
• Assist in statistics collation on the various scams reported to the bank to submit for monthly management reporting.
• Manage customer complain if need.
• Support the Fraud Investigation Team when required.

Requirements:

• Open to commit to 24 hours rotating shift which includes weekend & public holiday

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)