Technical Support Engineer - Robotics - Yishun
KABAM PTE. LTD. Yishun Permanent
Responsibilities:
- Collaborating with the technical team to diagnose and resolve technical issues reported
- Document and report recurring issues to support continuous improvement and product
- JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:
○ Assigning tickets to appropriate assignee, and ensuring all tickets are closed
eventually with proper updates to the tickets.
○ Providing resolution as a tier-3 technical support for robotic systems, including
hardware, software, and firmware components.- Client communication and support - manage multiple client groups and maintain
proactive communication (including WhatsApp responses, execution of action items from
client meetings)- Review and verify client reports before sending them to clients
Requirements:
- Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,
- 2+ years of experience in technical support
- Excellent problem-solving skills with the ability to tackle complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively bridge gaps
- Good English communication skills (verbal and written).
- Familiarity with Linux platforms, including configuration, Unix shell scripting, and
Command Line Interface (CLI) operations.
Bartec Pte LtdChoa Chu Kang, 11 km from Yishun
Job Responsibilities
• Understand and review the bid documents. To support the Sales department in RFQ process, preparation of technical BOM quotation.
• Ensure sourced components are supported through closely work with Procurement from technical...
KABAM PTE. LTD.Sembawang, 3 km from Yishun
and verify client reports before sending them to clients
Requirements:
• Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,
or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving...
CloudflareToa Payoh, 11 km from Yishun
a better service and future product development.
What You’ll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer...