IT Operations Specialist - Toa Payoh

Job Title: IT Operations Specialist

Job Description:

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data center management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

Responsibilities:

1. Basic Network Administration:

• Configure, maintain and troubleshoot network devices.
• Ensure network security protocols and procedures are implemented.
• Perform network monitoring and analysis.

1. Linux Hands-On:

• Manage Linux-based systems, including installation, configuration, and maintenance.
• Troubleshoot Linux server and application issues.
• Implement security measures and updates on Linux systems.

1. Data Centre Hands-On:

• Oversee the physical and virtual infrastructure of data center facilities.
• Ensure proper functioning of servers, storage systems, and networking equipment.
• Perform routine maintenance tasks and coordinate with vendors for repairs.

1. IT Helpdesk:

• Provide technical support to end-users, resolving hardware and software issues.
• Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.
• Document troubleshooting steps and solutions for future reference.

1. Business Continuity Knowledge:

• Develop and maintain business continuity plans and procedures.
• Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.
• Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

1. Basic Trading Product Setup:

• Assist in setting up trading products, including product mapping and trading connectivity.
• Collaborate with trading teams to ensure smooth integration of trading systems.
• Troubleshoot trading-related issues and liaise with vendors as necessary.

1. Cybersecurity Focus:

• Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber-attacks.
• Conduct regular security assessments and audits to identify vulnerabilities and risks.
• Develop and enforce security policies, procedures, and best practices.
• Respond to security incidents, conduct forensic investigations, and implement remediation measures.

Qualifications:

• Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.
• CCNA certification or equivalent experience in network administration.
• Proficiency in Linux system administration, including shell scripting.
• Hands-on experience with data center operations and infrastructure.
• Prior experience in IT helpdesk support roles.
• Knowledge of business continuity planning and disaster recovery principles.
• Familiarity with trading systems and basic trading product setups is a plus.
• Strong understanding of cybersecurity principles and practices.
• Relevant certifications such as CompTIA Security+, ITIL are desirable.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

If you find that you align with the requirements of this position and you are interested in the opportunity, please submit your CV to [email protected].