Outsourcing Contract Manager, Tax - Bukit Merah

• The Outsourcing Contract Manager, Tax will be responsible for overseeing and managing all aspects of Tax’s business process outsourcing contracts to ensure compliance with terms, conditions, and regulatory requirements. This role involves coordinating with various stakeholders, supporting the negotiation of the contract terms, monitoring performance, and mitigating risks associated with outsourcing agreements.

RESPONSIBILITIES

• Support negotiations for new outsourcing agreements and renewals.
• Draft, review, and amend contracts to align with organizational goals and legal standards.
• Collaborate with legal, finance, and other relevant departments to ensure contract terms are favorable and compliant.

• Act as the secondary point of contact (primary point being the contract owner) for all matters related to outsourcing contracts.
• Communicate effectively with internal and external stakeholders to ensure smooth contract execution.
• Provide regular updates and reports to senior management on contract performance and issues.

• Identify opportunities for improving contract management processes and practices.
• Implement best practices and industry standards to enhance contract efficiency and effectiveness.
• Stay updated with market trends, regulatory changes, and industry developments related to outsourcing.

• Be part of a dynamic and collaborative team

• Identify potential risks associated with outsourcing contracts and develop mitigation strategies.
• Ensure that all contracts comply with regulatory and legal requirements.
• Maintain records of all risk assessments and mitigation actions taken.
• Monitor the performance of outsourcing partners against agreed service levels and key performance indicators (KPIs).
• Conduct regular reviews and audits to ensure compliance with contract terms.
• Address and resolve any performance issues or disputes in a timely manner.

• Oversee the lifecycle of outsourcing contracts from initiation to termination.
• Ensure that all contractual obligations are met by both parties.
• Maintain a comprehensive contract management system for tracking key dates, deliverables, and obligations.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• External Vendors
• Tax Leadership Team Members

• Education Bachelor’s degree in business administration, finance, or a related field
• 6+ years of experience in outsourcing contract management
• Strong project management experience and ability to interact with senior stakeholders

• Contract Management
• Communication Skills
• Project Management
• Analytical and Problem-solving Skills
• Contract / Project Management Software and Tools

About Standard Chartered

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers