Regional customer relationship Manager - Pasir Ris
NETTBOX PTE. LTD. Pasir Ris Full-time
Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Maintain a good and strong rapport with customers
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Building positive relationships with customers
- Assisting with generating new business
- Identifying opportunities for greater profits
Frequent travel to China
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about the company
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about the job
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