Regional customer relationship Manager - Pasir Ris

apartmentNETTBOX PTE. LTD. placePasir Ris scheduleFull-time calendar_month 
Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Maintain a good and strong rapport with customers
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.
  • Proven experience as a Client Relationship Manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Building positive relationships with customers
  • Assisting with generating new business
  • Identifying opportunities for greater profits

Frequent travel to China

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