Geylang - Assistant Retail Manager / Retail Operation Manager

Job Responsibilities:

1. Operational Support

• Oversee day-to-day store operations to ensure smooth running.
• Assist in managing the store's inventory, ensuring stock levels are maintained, and organizing replenishment orders.
• Ensure store cleanliness, organization, and visual merchandising standards are met.
• Handle product returns, exchanges, and customer complaints in a professional manner.
• Monitor store security, including checking alarms, cameras, and other security systems.

1. Customer Service Management

• Ensure high standards of customer service are maintained at all times.
• Assist customers with product inquiries, concerns, or issues to enhance their shopping experience.
• Address customer feedback or complaints promptly and professionally.
• Train and motivate the team to provide excellent service and uphold the store’s reputation.

1. Team Supervision & Training

• Supervise and motivate the retail team to achieve sales targets and operational goals.
• Assist in hiring, training, and onboarding new staff members.
• Schedule shifts, monitor team performance, and ensure the staff is adequately trained on product knowledge and customer service.
• Provide ongoing coaching and feedback to improve performance.
• Ensure all employees adhere to company policies, procedures, and health & safety regulations.

1. Sales & Performance Monitoring

• Assist in achieving daily, weekly, and monthly sales targets.
• Track sales performance and provide input on strategies to increase sales and profitability.
• Analyze sales trends and customer behavior to make informed decisions regarding product placement and promotions.
• Support the implementation of in-store promotions, seasonal sales, and marketing campaigns.

1. Financial & Administrative Responsibilities

• Assist with managing the store’s budget and controlling operational costs.
• Handle cash management, including register openings/closings, cash reconciliation, and bank deposits.
• Prepare sales reports, track financial performance, and provide feedback to upper management.
• Ensure compliance with company policies on pricing, discounts, and promotions.

1. Stock Management

• Oversee stock management, including receiving deliveries, checking stock levels, and ensuring the accuracy of inventory records.
• Assist in the stocktaking process and conduct regular audits to ensure accuracy.
• Maintain the appearance of stockrooms and sales floors, ensuring all products are easy to locate.

1. Health & Safety Compliance

• Ensure the store complies with health, safety, and environmental regulations.
• Conduct regular safety checks and address any hazards promptly.
• Ensure all staff are trained in health and safety procedures.

1. Communication with Upper Management

• Provide regular updates to the store manager or regional manager regarding store performance, challenges, and team development.
• Assist in implementing changes or initiatives set by the senior management team.
• Participate in meetings to discuss store progress, goals, and strategies for improvement.

1. Problem-Solving & Decision Making

• Resolve operational issues quickly and efficiently, ensuring minimal disruption to the store.
• Act as the point of contact in the absence of the store manager, making critical decisions as needed.

1. General Administration

• Complete various administrative tasks such as filing, reporting, and updating customer records.
• Ensure proper documentation for employee schedules, payroll, and training records.

Skills & Qualifications (for an Assistant Manager in Retail):

• Leadership & Team Management: Ability to motivate and manage a team.
• Customer Service Focused: Strong problem-solving and customer service skills.
• Sales-Oriented: Goal-driven with the ability to achieve sales targets.
• Organizational Skills: Able to manage multiple tasks and priorities simultaneously.
• Financial Acumen: Comfortable handling cash, budgeting, and reporting.
• Product Knowledge: Familiar with the store’s products and able to educate both staff and customers.

We regret to inform that only shortlisted candidates would be notified