[ref. t41361600] Geylang - ServiceNow Solution Architect (Financial Services), Senior Manager, Technology Consulting

At EY, we develop you with future-focused skills, and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you?

Join EY and shape your future with confidence.

The Opportunity:

At EY, we are dedicated to delivering innovative solutions to our clients in the financial sector. Our focus is on transforming business operations through advanced technology and service optimization. By leveraging the capabilities of platforms like ServiceNow, we help organizations enhance their service management processes, improve efficiency, and drive digital transformation.

You will play a critical role in ensuring that the ServiceNow platform aligns with business objectives, streamlines operations, and enhances user experiences.

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions for financial services clients, ensuring alignment with best practices and industry standards.
• Collaborate with stakeholders to gather business requirements and translate them into technical specifications for ServiceNow implementations.
• Oversee the planning, development, and deployment of ServiceNow modules, including but not limited to: IT Service Management (ITSM) / IT Operations Management (ITOM) / IT Business Management (ITBM) / Security Incident Response (SIR) / Customer Service Management (CSM) / Asset Management / Project Portfolio Management (PPM) / Performance Analytics / Governance, Risk, and Compliance (GRC) / HR Service Delivery (HRSD)
• Conduct assessments of client environments to identify opportunities for improving service management processes and enhancing ServiceNow functionality.
• Develop and maintain comprehensive documentation, including architectural diagrams, configuration specifications, and user guides.
• Provide technical leadership throughout the project lifecycle, including systems integration, data migration, and customization efforts.
• Mentor and support development teams in best practices for ServiceNow development, ensuring high-quality code and adherence to project timelines.
• Stay informed of the latest ServiceNow features, industry trends, and regulatory requirements relevant to the financial sector, making recommendations for enhancements and optimizations.
• Act as a key advisor to clients, facilitating workshops and presentations to communicate solution designs, project progress, and status updates.

To qualify for the role, you must have:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field; Master’s degree or relevant certifications (e.g., Certified ServiceNow System Administrator, Certified Implementation Specialist) are preferred.
• A minimum of 10 years of experience as a ServiceNow Solution Architect, with a strong focus on implementations within the financial sector.
• In-depth knowledge of the ServiceNow platform, including architecture, data models, and APIs.
• Proven experience with ServiceNow modules such as ITSM, ITOM, ITBM, Security Incident Response, Customer Service Management, Asset Management, Project Portfolio Management, Performance Analytics, GRC, and HR Service Delivery.
• Strong analytical and problem-solving skills, with the ability to design effective solutions to complex business challenges.
• Excellent communication and interpersonal skills, with a proven ability to collaborate with diverse teams and engage stakeholders at all levels.
• Experience with Agile methodologies and project management practices.

What We Offer:

• Competitive salary and performance-based bonuses.
• A comprehensive benefits package, including health insurance and professional development opportunities.
• A collaborative and inclusive work environment that values diversity and innovation.
• Opportunities for career advancement within a progressive organization committed to excellence in the financial technology space.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.