Business Analyst for VICA (min 4 years experience) (contract) - Bedok

12 months contract, renewable]

Additionally, you will handle administrative tasks to support project documentation and reporting.

Key Responsibilities:

1. Requirement Gathering and Analysis:

• Conduct thorough requirement gathering sessions with stakeholders
• Analyse and document business needs and processes
• Translate business requirements into functional specifications

1. Stakeholder Management:

• Build and maintain strong relationships with various agencies
• Facilitate effective communication between stakeholders and the VICA team
• Manage stakeholder expectations and ensure alignment with project goals
• Conduct regular meetings and workshops to ensure alignment and manage expectations

1. Collaboration with Product and Engineering Teams:

• Work closely with the Product Manager to define product features, enhancements, and roadmap.
• Collaborate with the engineering team to ensure technical solutions align with business requirements.
• Assist in prioritising features and requirements based on business value and technical constraints
• Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.

1. Administrative Tasks:

• Handle administrative paperwork related to projects and stakeholder engagements
• Prepare and maintain project documentation, including business requirements, process flows, and user stories.
• Assist in the creation of reports, presentations, and other materials for internal and external stakeholders.
• Ensure all documentation is accurate, up-to-date, and accessible to relevant teams

1. Continuous Improvement:

• Identify opportunities to improve processes, tools, and methodologies to enhance efficiency and effectiveness.
• Stay updated on industry trends and best practices in business analysis, AI, and public service technology

• minimum 4 years of relevant experience
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst or in a similar role, preferably in the public sector or technology-driven projects.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to manage diverse stakeholders.
• Proficiency in requirement-gathering techniques, process modeling, and documentation tools.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Basic understanding of AI, NLP, and chatbot technologies.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Experience working with AI-driven platforms or chatbot solutions.
• Knowledge of government processes and public service delivery.
• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.