Front Office Manager - Geylang

Front Office Manager

Reporting to the Executive Assistant Manager, the incumbent will be responsible to oversee the entire front office team and ensure a smooth and efficient day to day operation:

• Manage and coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge, Concierge and Reservations)
• Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global on-line reviews.
• Monitor financial performance and work jointly with the Reservations and Sales Team to maximize room occupancy and departmental revenue by driving upsell and loyalty programmes.
• Constantly review, assess, improve and establish clear SOPs and service standards.
• Establish close working relationship with other departments to resolve guests/customers’ issues and concerns efficiently.
• Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements:

• A degree or diploma in Hotel Management or equivalent
• Minimum 3 years of experience in a similar capacity in the Hotel industry
• Excellent interpersonal and communication skills and demonstrate leadership abilities
• Exhibit excellent organizational and time management skills
• Be Technology literate with knowledge of hospitality applications and tools such as property management system and property reservation system
• Able to work in a fast paced environment that promotes changes and drive for achievements