Application Support Analyst - Bedok

Position Overview

The Application Support Analyst provides detailed support primarily to the APAC region in the design, implementation, and support of all aspects of the Bell Flavors & Fragrances, Inc. corporate systems. As an Application Support Analyst, you will be responsible for analyzing and understanding our organization’s business processes, requirements, and objectives to facilitate effective implementation, support, and utilization of Bell Installed systems.

• System Administration: Administer IT Help Desk tickets troubleshooting user issues, determining root-cause, and providing solutions to the business user.
• Enterprise Application Management: Support the maintenance and upgrade of 3rd party applications.
• Business Process Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements, processes, workflows, ensuring a deep understanding of organizational needs.
• Requirements Elicitation: Conduct analysis/design workshops to identify system requirements, functional specifications, and process improvements, translating them into clear functional requirement documents.
• System Configuration: Configure the system based on Bell Flavor and Fragrance’s blueprint business requirements, ensuring optimal system performance and alignment with organizational goals.
• Business Process Mapping: Map existing and future business processes, identifying opportunities for automation, optimization, and process reengineering.
• Functional Testing: Develop and execute comprehensive test cases, test plans, and scenarios to ensure the system meets business requirements and performs as expected globally, including system regression and integration testing.
• User Training and Support: Provide Key User/End-User training and support during the implementation and post-implementation phases, ensuring successful user adoption and system utilization.
• Change Management: Assist in change management activities by facilitating communication, managing stakeholders, and addressing concerns related to system changes and enhancements.
• Continuous Improvement: Stay abreast of industry trends, updates, and new features of installed systems, suggesting and implementing improvements to optimize system performance and enhance user experience.
• Involved in communication between staff, management, vendors, and other technology resources.
• Is responsible for the operational support for all legal entities.
• Directly involved in Bell’s global systems implementation and applications development, including occasional global travel.
• Maintains user documentation, including user manuals, FAQs and help files.
• Performs other duties as assigned.
• Attend to requests from all personnel and determine causes of errors.
• Follow the established policies for the management of information with users and passwords to ensure computer security.
• Participate in strategic planning and carry out the initiatives corresponding to the department.
• Make efficient use of Bell's technological resources.
• Coordinate technological globalization projects.
• Perform related duties as assigned by supervisor not explicitly stated in this job description.

• Bachelor’s degree in business administration, information systems or a related field, or equivalent experience.
• Years of experience 0-2 in IT (internships, coursework, or projects related to IT (desirable)
• Language English level 5, Chinese level 5
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure and meet deadlines while providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• Microsoft Dynamics, Azure, or PMP certification (desirable)

Demonstrated ability to:

• Willingness to learn and apply critical thinking skills.
• Willingness to get involved in detailed work to move projects to completion.
• Relate to all levels of the user community.
• Plan, implement and support IT projects.
• Set and manage competing priorities.
• Comprehend complex, technical subjects.
• Translate technical language to lay audiences.

• Basic understanding of ERP systems preferably Dynamics 365 for Finance and Operations.
• Basic analytical and problem-solving skills, with attention to detail.
• Experienced in business process analysis, requirement gathering, and documentation.
• Experienced in system configuration and testing.
• Ability to adapt to changing project requirements.
• Ability to work in a fast-paced environment while staying focused on changing priorities.
• Ability to work independently and be self-motivated.
• Ability to travel globally up to 10 percent.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent customer service experience with an easy-going, yet results-oriented demeanor.
• Strong communication skills both written and interpersonal.
• Efficient organizational skills.
• Flexibility with working hours, based on needs.

• Technical Capacity
• Ethical Conduct
• Communication Proficiency
• Results Driven
• Initiative

This is an excellent opportunity for a motivated individual looking to build a career in IT systems and ERP support. We offer hands-on training, mentorship, and career pathways. If you are a result-oriented professional with a basic understanding of ERP systems and a passion for optimizing business processes, we encourage you to apply for this challenging and rewarding role as an Application Support Analyst.