Customer Service Officer (Digital Contact Centre), Contract #ez - Toa Payoh
Your new company
Client is an electricity distribution company in Singapore seeking to hire a 6-months Customer Service Officer (Digital Contact Centre).
Location: KallangSalary: up to $2,800 (+ completion bonus)
Work hours: Monday – Friday: 8.00am – 6pm
Alternate Saturdays: 8.00am - 1pm
Your new role- Answer incoming queries and address in a professional and timely manner
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
- Minimum 2 years of experience in contact centre or similar environment is preferred
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email Ernieza.Zailani@hays.com.sg for a confidential discussion.
Referrals are welcome.
Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D