Application Support Engineer

Job Summary:

We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system availability, performance, and reliability for treasury operations, while also addressing critical issues in a fast-paced financial environment.

Key Responsibilities:

1. System Support & Maintenance:

• Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability and smooth operations.
• Monitor and troubleshoot real-time trading applications to address performance issues and system anomalies.

1. Incident & Problem Management:

• Perform root cause analysis for recurring incidents and implement long-term fixes.
• Resolve time-sensitive issues related to trade execution, booking discrepancies, and settlement processes.

1. Integration & Testing:

• Collaborate with the development team to test and implement fixes or enhancements for the trading platform.
• Support integration of the e-FX system with third-party applications like market data providers, liquidity providers, and settlement systems.

1. Automation & Process Improvement:

• Automate repetitive tasks and monitoring processes to improve operational efficiency.
• Optimize system performance by identifying bottlenecks and tuning configurations.

1. Stakeholder Communication:

• Serve as the primary contact for traders, treasury teams, and other stakeholders during system issues or maintenance windows.
• Document resolutions, technical processes, and best practices for knowledge sharing.

Required Skills and Qualifications:

1. Technical Expertise:

• Strong experience in supporting trading systems, e-FX platforms, or treasury applications.
• Proficiency in technologies such as ASP.NET Core, Web API, REST API, and middleware solutions.
• In-depth knowledge of databases, including query optimization and stored procedures.

1. Financial Domain Knowledge:

• Understanding of foreign exchange markets, trading workflows, and treasury operations.
• Experience with trade lifecycle management, including execution, booking, and settlement.

1. Integration & Messaging:

• Experience with FIX protocol, SWIFT messages, and market data feeds from providers like Reuters or Bloomberg.
• Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ.

1. Soft Skills:

• Strong problem-solving and analytical skills, with the ability to work under pressure in time-sensitive environments.
• Excellent communication and collaboration skills to liaise with technical teams and business users effectively.

Preferred Qualifications:

• Experience with electronic trading platforms like Murex, Calypso, or Wallstreet Suite.
• Knowledge of microservices architecture and distributed systems.
• Exposure to regulatory compliance requirements for financial systems.
• Certification in cloud technologies (e.g., AWS, Azure) or financial domain expertise.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.