Senior Supervisor/Supervisor, Service Ambassador (Customer Service) - Bukit Merah

• Provide excellent guest services to all internal and external guest
• Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points.
• Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
• Lead and manage frontline staff
• Prepare deployment, schedule staff for duty
• Prepare and submit report as assigned by EO

JOB RESPONSIBILITIES

• Have guest-centric mindset. Be customer-centric and provide outstanding guest experience to internal and external guests.
• Be proactive and render assistance to guests.
• Have cultural intelligence. Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.
• Render 1st aid when necessary.

• Exercise proactiveness when on duty to engage guests
• Plan and lead in guest engagement sessions
• Ensure operational standards are being adhered.
• Compute / track payroll for HRE staff.
• Conduct new staff On-Job-Training (OJT).
• Handle all cases pertaining to guest feedback in daily operations.
• Provide leadership on ground in the absence of EO.
• Take action to correct or encourage staff’s action.
• Track and monitor staff performance
• Participate in the interviewing process of HREs/interns
• Any other tasks, as per assigned.

• Ensure good housekeeping at all area. Defects to be reported to supervisor immediately
• Abide by SOP & guidelines.
• To be trained in 1st Aid & AED within 6 months of service

• Be punctual and responsible at all times.
• Adhere to company’s grooming standards and code of conduct.
• To ensure compliance of grooming standards and code of conduct.
• To practice good housekeeping.
• To uphold positive company image.

• Be up to date on the current promotions, events, happenings in Sentosa.
• Respond to urgent and crucial incidents and issues at all time.

• Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends.
• Collaborate with various operation units in managing situation within the island.

• Candidate should ideally possess at least a diploma qualification or equivalent
• At least 4 years of relevant working experience with supervisory role
• Computer Literate
• Good communication skills and comfortable in frontline position
• Able to work on weekdays, weekends, public holidays and rotating shifts
• Ability to perform under pressure and enjoy working in a fast paced environment.
• Good written English and able to put up report.
• Fluent in English and another language is advantageous.