Customer Service Officer (Call Centre) 1 year contract (ID: 665323)

Our client, a well-known company is looking for candidates for the position of Customer Service Officer (1 year contract) .

Job Scope:

• Attend to Customers as a contact point, handle queries from the Service Hotline as well as from emails.
• Deliver a professional, prompt and high-quality service experience to customers and internal stakeholder over emails and walk-in.
• Respond and resolve customer’s queries related to our products, spare parts, service schemes and schedule service appointments, liaise with Authorized Service Contractors, in house technicians and coordinate with them to resolve issues arising from service appointments.
• Work and coordinate together with inter-departments to resolve any issues related to products and services.
• Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
• Target orientated and able to meet KPIs set by the company.
• Make outgoing calls to customers.
• Resolve complicated / escalated issues
• Open to cover Customer Care Centre and serve customers when the need arises.
• Any ah hoc duties assigned by hiring manager

Requirement:

• Open to commit 5.5 days work week
• Minimum GCE ‘O’/ ‘N’ Level, with 1–2 years’ call centre or frontline customer service support functions

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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