Customer Service Officer - Bukit Merah
Noel Gifts International Bukit Merah Full-time
To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Officer
Responsibilities:
- Handles of incoming enquiries via email or phone with excellent customer service level.
- Ensure all orders via email, fax and online are processed accurately and efficiently according to customer's requirements.
- Provide prompt updates on delivery status to necessary stakeholders and customers.
- Process sales orders, delivery orders and reward system redemptions.
- Ensure that all delivery orders are processed and forwarded to necessary stakeholders for fulfilment efficiently.
- Ad-hoc administrative duties
Requirements:
- Min. O level education/Professional Certificate/NITEC
- Preferably 1 year related experience
- Follow up all enquiries and sales order accurately and efficiently.
- High customer satisfaction level
- Good command of written English.
- Able to handle multi-tasking and work under pressure.
- Good team player with competence communication and interpersonal skills
- Computer Literate.
- Candidate without the relevant experience but keen to build a career in customer service are encouraged to apply.
Interested candidates may write-in with detailed resume stating qualifications, working experience, last drawn salary and availability.
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