Customer Service Executive
Join our dynamic team and make an impact in the world of customer service and operations! Reporting directly to the Customer Service Manager, this key role offers an exciting opportunity to ensure exceptional customer satisfaction while maintaining smooth operational processes.
About the Role:In this role, you'll be at the heart of our customer operations, playing a crucial part in managing customer inquiries, resolving complex orders, and coordinating with different teams to ensure timely deliveries and optimal inventory levels. Your day-to-day responsibilities will include:
- Acting as the primary point of contact for customer queries (e.g., documentation, shipment status, and order resolution)
- Managing and responding to customer inquiries in a time-sensitive manner
- Overseeing the handling and processing of shipment orders
- Collaborating with overseas agents and service providers to request rates and service information
- Managing invoicing, receivables, and generating quotations
- Ensuring seamless delivery of shipments and maintaining accurate client records
- Assisting in the smooth implementation of new business initiatives, including customer profiles and operational procedures, alongside the sales team
We’re looking for someone who thrives in a fast-paced, dynamic, and sometimes ambiguous environment. To be successful in this role, you should have:
- A minimum of 3+ years of experience in a customer service or operations role within a freight forwarding environment (or similar)
- Exceptional interpersonal and communication skills, with the ability to build long-term relationships with clients and partners
- Strong problem-solving abilities and a customer-first mindset
- Excellent verbal and written communication skills
- Ability to handle complex inquiries and collaborate with multiple departments to ensure smooth operations
Why You’ll Love Working With Us:
- Competitive Benefits: Enjoy a comprehensive benefits package, including flexible leave options and perks to support your work-life balance.
- A Collaborative Culture: Join a company that fosters a comfortable yet high-performance work environment, where teamwork and individual development are at the forefront.
- Growth Opportunities: We’re committed to your professional growth, offering opportunities for advancement both vertically and horizontally within the company.
Only shortlisted candidates will be contacted.
Take the next step in your career – apply now and be a part of our exceptional team!