Geylang - Logistics Coordinator

About the Role

The Logistics Coordinator will have a key role in helping the company to achieve our aggressive sales goals. You play a large role in supporting the revenue growth + scale the business, productivity and exceptional levels of customer’s satisfaction for the Company and is passionate about delivering and cultivating excellent customer service throughout the organization.

What You Will Do

• Managing the order fulfillments into SG warehouses (external and internal) for all products and all shipment types (eg: spare parts, 3rd party materials, demo units, Harman events, marketing etc):
• Monitoring inbound shipment then processing outbound shipments release (term EXW), coordinate system posting into SAP (goods receipt, delivery note, goods issue, stock transfer/adjustment etc) with 3PL and internal team.
• Collaborate with Harman Custom Brokers to facilitate smooth customs clearance process on import shipments or shipments requires CARNET within APAC destinations (if required by the Business) into Singapore.
• Prepare, manage all inbound and outbound related documentation for all order + shipment types originating from Singapore external and internal warehouses, for eg: commercial invoices, delivery note, packing lists, permit etc.
• Be the primary point of contact for internal stakeholders on shipping rates – liaise with Harman appointed freight forwarders to obtain competitive freight quotes/shipping rates.
• Responsible on other logistic related activities for APAC business and it’s customers, this includes repair outbound and Advance Replacement Warranty inc. reverse logistics process for return shipments, stock buy-back etc.
• Support any logistics management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.

• Manages inventory accurately and perform regular audits or periodic cycle count on the inventory held in the Singapore warehouses (internal and external). Generate listing of items for inventories and ensure physical stock count ties to SAP system. Reconciles discrepancies in inventories, notifies Direct Manager of irregulaties.

§ Master Data Specialist for SG warehouses - responsible for material extension into SG SAP plants and perform regular master data maintenance or clean-up.

§ Support any inventory management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.

• Maintain an accurate and up-to-date records, databases and documentation, such as CI/PL, Delivery Notes, BOL/AWB, inventory movements documentations - all supporting on these transactions must be properly accounted for and filed based on Harman Document Retention Policy.
• Interact and provide support with external auditors who needs the above documents during audit seasons.

• Diploma & above in Business Management or related field.
• At least 3 to 5 years working experience in Customer Service, Logistics, Supply Chain functions.
• Strong proficiency in Microsoft applications (especially Word and Excel skills).
• SAP experience in Sales & distribution module and Order-to-Cash is required. CRM experience will be an advantage.
• Is result oriented with great attention to details.
• Possesses strong written and verbal communication skills.
• A strong team player who enjoys working with diverse cultures.
• Ability to handle responsibilities under pressure and ability to thrive in a fast-paced and revenue driven customer service environment while maintaining a positive attitude.

• Possess and exercise analytical skills within generally defined practices using a variety of sources in order to find solutions
• Possess strong knowledge in shipping procedures, especially air and ocean transportations (key freight terminology, incoterms, multimodal etc)
• Resilient and positive, can-do attitude and self-starter.
• Sensitive to timing delays, able to foresee problems in advance and take necessary actions on time.
• Willingness to work overtime to meet deadlines, especially at month end.

• Be willing to work in an office – Hybrid Work Arrangements

• Flexible/ Hybrid work environment
• Access to employee discounts on world-class Harman products (JBL, HARMAN Kardon, AKG, etc.)
• Training opportunities through our own HARMAN University
• An inclusive and diverse work environment that fosters and encourages professional and personal development