Senior Customer Service Specialist - Toa Payoh
PERSOLKELLY SINGAPORE PTE. LTD. Toa Payoh
3500 - $4500
Senior Customer Service Specialist/ Account Management / Client Portfolio Manager
5 days across Monday - Sunday
Up to 44 hours per week
Office at Novena/ Clarke Quay
Contract until year end, yearly renewable (based on business needs and individual performance)Open to immediate starters, training provided- Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
- Provide one-stop service to selected respondents to attain survey data timely and accurately.
- To be subject matter expert in survey content, objectives and deliverables.
- Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
- Cultivate trust and rapport by addressing concerns and challenges from respondents.
- Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
- Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
- Accurately compile, record, and input survey data into the system with concise case notes documented.
- Timely reporting to management team and stakeholders
- Perform any additional duties as assigned.
Requirements:
- Diploma in related field.
- At least 3 to 5 years’ experience in B2B Business Development and Account Management.
- Experience in managing large employees’ based accounts is highly advantageous.
- Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.
- Articulacy is imperative for day-to-day operations.
- Able to communicate effectively and manage different hierarchies in internal and external environment.
- Detail-oriented and meticulous in handling tasks.
- Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.
- Only Singaporeans may apply.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/8869
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