[ref. i30819022] IT Service Desk/Desktop Engineer/Data Center Operator/Technical Support Officer - Geylang

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organizational skills
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• Open for normal and shift schedule

• Provide technical support for Windows and Mac devices.
• Assist students with exam-related IT issues, including software installation, login issues, and connectivity problems.
• Troubleshoot hardware and software issues efficiently.
• Ensure exam software runs smoothly and is properly configured.
• Support network and printer issues as required.
• Escalate unresolved issues to higher-level support if needed.
• Maintain logs of support requests and resolutions.
• Requirements:
• Proven experience as a Desktop Support Engineer or similar role.
• Strong knowledge of Windows and macOS troubleshooting.
• Familiarity with exam software, remote access tools, and basic networking.
• Ability to work under pressure and provide quick resolutions.
• Good communication skills and a student-friendly approach

• Candidates with minimum of 2 years’ experience, working as DC operator.
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Possess an in-depth knowledge of data center infrastructure technology and components for installation.
• Working knowledge of DC M&E for operation.
• Vendor management.
• Extensive knowledge garnered working as a Data Center Operator
• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.
• Experience in eye-ball checking of system faults and failures
• Good technical knowledge on Data Centre monitoring tools.
• Strong written and excellent communication skills.
• People ready to work in 12 hour shift patterns.

• Provide technical and IT support to the school and its computer labs
• Attend to onsite and render helpdesk support for all notebooks and desktop computers of school's computer labs
• Maintain school's computer labs
• Create, test, and deploy PC Image based on Windows 11
• Setup and assemble computer systems
• Troubleshoot issues on any computer labs' IT assets
• Liaise with vendors of repairs and replacement of faulty hardware
• Deploy, test, and troubleshoot software including but not limited to school labs' T&L list
• Autodesk
• AutoCAD
• Fusion 360
• Inventor
• Revit
• Adobe Creative Suite
• Catia
• Granta
• Lockdown Browser
• MS Office
• MasterCAM
• SolidWorks
• Windows 11
• Remote troubleshooting and performing administrative tasks
• Any ad-hoc duties as required

Mandatory requirements:

• Familiar with Windows installation and customization
• Familiar with building image; not just deploying