Customer Service Manager (FMCG) - Toa Payoh
Adecco Toa Payoh Full-time
Adecco is partnering with FMCG company to hire a Customer Service Manager to join their team!
The Opportunity:Adecco is partnering with a well-known provider of organic and nutrient-rich superfoods, and we are seeking to hire a Customer Service Manager to join their business permanently! Leading a team of 4, the successful incumbent will be handling order-related inquiries, escalations, refunds, and customer concerns via email.
- During sales period with high order volume, there will be a possibility of working over the weekends (which off-in-lieu will be compensated accordingly).
- Job Type: Full-time, permanent opportunity
- Work location: Central region
- Work hours: Mon-Fri, 9am - 6pm
The Job:
- Oversee a team handling order-related inquiries, refunds, and customer concerns via email and social media channels, ensuring a smooth and efficient customer service process.
- Mentor, train, and develop junior team members to enhance their skills and confidence.
- Handle escalated customer issues with professionalism and efficiency.
- Implement strategies to improve customer satisfaction and retention.
- Collaborate with Marketing & Fulfillment teams to enhance the overall customer experience.
- Monitor service performance metrics and provide regular reports to management.
- Stay updated with industry trends and best practices to drive continuous improvement.
The Talent:
- 5+ years of customer service experience, including 2+ years in leadership.
- Strong problem-solving skills with a proactive, customer-first mindset.
- Excellent leadership, communication, and interpersonal skills.
- Ability to multitask and stay composed under pressure.
- Positive attitude and commitment to exceptional customer service.
- Willing to work on public holidays or weekends during sales periods when necessary.
Next Steps:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- To ensure your application is reviewed, attach your resume and email [email protected] to apply. We'd love to hear from you!
- We regret that only shortlisted candidates will be notified.
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181
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