Customer Service Officer (Customer Fronting)

You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.

Service Operations & Administration:

• Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
• Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
• Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
• Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
• Manage and maintain customer and vendor database (entities, clients, partners etc).
• Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.

Reporting:

• Verify cash-handling transactions and manage accounts receivable on daily basis.
• Process Job order listing reporting, daily and monthly sales reports.
• Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).

• Certificate in Business Administration / O Levels or relevant disciplines.
• Preferably with 1 year of customer service (customer fronting experience) and administrative experience.
• Proficient in MS office (MS Office applications, Outlook, Email).
• Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
• Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
• Effective communication skills.
• Team-oriented with a collaborative approach to solving problems.