User Experience Management Consultant - Sembawang

placeSembawang descriptionTemporary calendar_month 

User Experience Management Consultant

Requirements:

  • Degree in IT, Management, Psychology, Data Analysis or equivalent
  • Minimum 3-5 years of relevant experience
  • Understanding of Experience Management concept (CX / DT background is a plus)
  • Basic knowledge on XM tools (preferable Qualtrics)
  • Research and need analysis capability
  • Customer / Partner Journey mapping, Customer segmentation and personas creation
  • Service blueprint design
  • Collect and coordinate data (rules, survey standards, metrics selection)
  • Analytical approaches, reporting and create dashboard
  • Implement, roll out and communicate XM as per XM framework (from Nang)
  • Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
  • Prefer candidates who are skilled in business case calculation, business analysts.
  • Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]

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