Dental Clinic Assistant Manager - Toa Payoh

Duties and Responsibilities:

• Be courteous exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.
• Perform frontline operations of the clinic including patient registration, payments, booking of appointments, financial counselling, and stock-taking.
• Manage customers' expectations and uphold good service standards.
• Perform administrative duties that are pertinent to clinic operations and standards.
• Provide support to the Dental Director and all dentists, including visiting dentists.
• Promote a holistic and multi-disciplinary approach to patient care by providing a coordinated and integrated patient-centric service from all departments.
• Monitor, improve, and document systems and processes to continuously enhance organizational effectiveness and the quality of patient care.
• Ensure that medications are administered per guidelines, policies, and procedures.
• Manage patient case notes and dental records, including maintaining a current and accurate filling system, preparing new case notes, and retrieving and filing back case notes.
• Ensure a high standard of dental care through continuous learning. Conduct and participate in continuing dental education activities within the Company, including training/ orientation of dental nurses, front desk, etc.
• Assist in the planning and preparation of meetings, exhibitions, and any other functions that may be assigned to you from time to time.
• Organise and prioritise own workload to ensure the provision of quality service.
• Keep accurate and complete records consistent with regulations, policies and procedures.
• Demonstrate an organised, effective and timely approach to all tasks.
• Recognise when colleagues need assistance and offer practical support.
• Work in a way that minimises risks to the health, safety and security of self and others, and support others in maintaining health, safety and security.
• Clean and restore work areas, leaving them in a suitable condition for future use.
• Ensure that patient confidentiality is maintained at all times and access to patient-related information (either electronic or paper-based) is restricted to the needs of work.
• Carry out activities that are consistent and in compliance with applicable external legislation, and regulations.
• Promote satisfaction of internal and external stakeholders.

Requirement:

• Degree in any relevant discipline
• At least 8 years of relevant experience in healthcare or service industry, with 4 years in a supervisory position
• Self-motivated with an analytical mind and excellent problem-solving skills
• Possess leadership qualities with the ability to motivate a team
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• Able to multi-task and work in fast paced environment