Customer Service Officer (TP)

CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH

Responsibilities:

• Performs opening of front desk activities.
• Receive members / guests at the counter.
• Check the member’s membership card and NRIC.
• Receive / transfer calls and call back.
• Take booking / reservation of sport facilities (for selected facilities only).
• Process payments such as application / renewal of membership, courses and activities.
• Make necessary announcement over the public announcement system.
• Handle members’ / guests’ enquiries and feedback over the counter.
• Collate and compile the Summary of Revenue Collection at Front Desk.
• Settle and deposit the revenue collection.
• Check and balance Membership Gifts and Rewards Programme inventory for the day.
• Perform closing checks.

Requirements:

• GCE 'O' levels with basic PC skills
• Minimum 1 to 2 years of front desk experience in service/hospitality industry
• Customer-focused and service-oriented
• Teamwork-oriented and able to work in a fast-paced environment
• Bubbly personality and enjoys meeting people
• Able to work on shifts, weekends and public holidays