[ref. e95598420] Toa Payoh - Assistant Manager/Manager, Community and Volunteer Relations
Singapore Children's Society Toa Payoh Full-time
We are seeking a dynamic and resilient Volunteer Manager to support the Deputy Director, Community & Volunteer Relations, and Events, in overseeing volunteer engagement strategies. This role focuses on implementing data-driven decisions, strengthening volunteer programs, and creating growth opportunities.
The ideal candidate will have strong administrative skills and a passion for enhancing volunteer experiences. The Volunteer Manager will help manage volunteer recruitment, retention, recognition, and engagement, while fostering a collaborative volunteer ecosystem.
Key Responsibilities:
- Strategic Planning & Development:
- Assist in overseeing volunteer engagement strategies aligned with organisational goals.
- Support volunteer recruitment, retention, and recognition initiatives.
- Identify opportunities for sustainable volunteer and donor engagement.
- Data Collection & Analysis:
- Help develop and maintain a robust Volunteer Management System for data collection and analysis.
- Use insights to improve volunteer program effectiveness and inform future strategies.
- Streamline volunteer operations with improved data management processes.
- Volunteer Engagement & Ecosystem Development:
- Strengthen relationships with volunteers, stakeholders, and partners.
- Foster volunteer skill development and provide recognition opportunities.
- Promote a volunteer-ecosystem mindset through cross-team collaboration.
- Leadership & Capacity Building:
- Lead group-based volunteer initiatives, ensuring integration into activities.
- Provide leadership and mentorship to promote long-term engagement.
- Collaboration & Stakeholder Engagement:
- Engage with stakeholders to build a strong volunteer ecosystem.
- Contribute insights to the organization’s broader strategic objectives.
Requirements:
- Degree holder with minimum 6years of experience in social service, volunteer, or community development.
- Strong background in volunteer management, including recruitment, retention, and recognition.
- Expertise in data management and analysis.
- Excellent communication skills; proficiency in Chinese is an advantage.
- High emotional intelligence (EQ) and relationship management skills.
- Highly organized and able to manage multiple projects.
Desired Attributes:
- Strategic thinker with a focus on cross-departmental collaboration.
- Passion for creating meaningful volunteer experiences.
- Innovative with the ability to implement new opportunities.
- Strong leadership skills focused on capacity building.
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