Customer Service & Sales Support Admin (Medical / Healthcare / Up to 3k + Bonus) - Toa Payoh

Key responsibilities:

1. Sales Support

• Assist the sales team with administrative tasks.
• Maintain and update customer databases
• Coordinate with the logistics to ensure timely delivery of orders.

1. Customer Support

• Act as the first point of contact for customer inquiries via phone, email, or chat.
• Troubleshoot and resolve customer issues related to products, services, or orders and escalate issues to the appropriate department
• Track and follow up on unresolved issues to ensure timely resolution and ensure customer satisfaction.
• Maintain a positive and professional attitude when interacting with customers.

1. Administrative Tasks

• Manage correspondence, including emails, phone calls, and mail.
• Assistance with internal or external meetings and events.
• Organize and maintain sales and customer-related files and documents.
• Manage and maintain office supplies.

1. Communication and Coordination

• Liaise between the sales team, customers and other departments.
• Communicate with suppliers, vendors, or distributors to support the Singapore office

1. Data and Inventory Management

• Update and maintain accurate customer and sales records in systems.
• Prepare weekly/ monthly sales reports and track performance metrics to support the sales team.
• Analyze data to identify trends and areas for improvement
• Monitor inventory levels and coordinate with respective teams to ensure stock availability.
• Track orders from placement to delivery and ensure timely fulfilment.

• At least 1-3 years of experience in sales/ customer service/ administration, or a similar role
• Diploma/ ITE in business administration or similar preferred
• Excellent verbal and written communication for interacting with customers and internal teams
• Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools.
• Able to work in a fast-paced environment with minimal supervision and cope with company expansion plans

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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