Bukit Merah - Customer Service Officer (Call Centre)

placeBukit Merah descriptionTemporary calendar_month23/1/25

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
Provide friendly and efficient assistance to ensure a pleasant customer experience.
Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
Follow up on unresolved incidents and ensure timely resolutions.

Requirements

Experience: At least 1 year of experience in a call centre or customer service environment.
Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

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