Administrative Assistant (RAU) - Choa Chu Kang

You will also be tasked to create a positive experience for all internal and external customers and clients to ensure quality client care experience and satisfaction.

Responsibilities:

• Understand and fulfil SLEC’s mission and strategy.
• Manage Client referral and registration process.
• Schedule and reschedule appointments.
• Monitors appointment bookings to ensure efficient visit scheduling which enables maximal utilization of professional staff and resources.
• Provide financial counselling about services and necessary support for the applications or renewal of various applicable financial schemes (e.g., NMTS, Financial Assistance).
• Cashiering duties and managing outstanding account follow-ups.
• Reconcile monetary transactions.
• Attend and manage feedback and enquiries about service.
• Handle complaints and feedback and perform service recovery.
• Liaise with internal and external stakeholders for the provision or continuation of service. (i.e., Coordination with service partners, Lab dispatches)
• Assist in reporting and analysing service statistics and data.
• Provide administrative assistance to the department or service. (i.e., Data entry, verification, claims submission, licensing renewal, reports, raising procurement requests, etc).
• Assist in identifying problem areas and participate in quality improvement initiatives and projects.
• Anticipate and resolve problems during daily operations.
• Provide appropriate feedback to Manager.
• Ensure policies are adhered to by Clients and caregivers.
• Any other projects that are assigned by the manager.

Job Requirements:

• Minimum GCE “N, O, A” level or Diploma.
• At least 2 years of working experience in customer service or health care services.
• Customer service oriented with good frontline, communication, and interpersonal skills.
• Effective written and oral communication skills.
• Resourceful and proactive.
• Meticulous in handling administrative tasks.
• Strong team player with strong communication, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office applications.