Customer Care Officer

apartmentSingtel placeSingapore scheduleFull-time calendar_month4/3/25

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

Providing quality customer service to Singtel customers & related working partners over the phone.
Proactively promoting Singtel products and services whenever possible.
Remain up-to-date with the latest information that impacts the delivery of service to customers.
Demonstrate self-responsibility by maintaining systems user login access & upgrade knowledge to new systems.
Demonstrate superior telephone techniques by listen, probe and questions to meet the quality assurance standards.
Multitask and must acquire to meet Service Level Agreement i.e. 1 hour commitment.
Follow-up and ownership on complex cases to ensure customer satisfaction and closure.
Email user guides & portal information to customers
Adapt to a fast-paced environments by showing strong time management with positive attitude.
Tactful & good eyeball to identify fake URL & scam email addresses.

Skills for Success:

Min N/O/A Level, NITEC certificate
Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields
Good communication skills, command of English
Bonus if have experience in CMS (content management system) software
Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas)
On-job-training will be provided

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

starFeatured

Woodlands - Junior customer service officer (desk bound)

apartmentPrivate AdvertiserplaceWoodlands

The primary responsibilities of a Customer Service Officer would be: • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions...

2 similar jobs: Sembawang, Yishun

local_fire_departmentUrgent

Customer Service Officer (ID: 656880) - Geylang

apartmentPERSOLKELLY SINGAPORE PTE. LTD.placeGeylang

Our client, a well-known MNC company is looking for candidates for the Customer Service Officer position. Responsibilities: - • Perform sales logistic operation duties including sales/purchase order process, delivery and invoicing arrangement...

2 similar jobs: Bukit Merah, Toa Payoh

business_centerHigh salary

Senior Customer Service Officer, Whitesands

apartmentFrasers Property LimitedplaceSingapore

Provide administrative support to the Management Office whenever necessary Key Qualification • Customer centric personality and positive attitude • Prior Customer Service Officer experience in retail mall will be highly preferred • Good communication...