Business Analyst - Toa Payoh

Position Summary

Assist in future products improvement by analyzing data to identify trends, market needs, and areas for enhancement.

• Responsible for conducting requirement elicitation sessions with the users
• Ensure the user requirements and functional changes are documented clearly and concisely
• Ensure proper sign-off of requirement specifications
• Conduct regular interactions with the technical team, providing necessary & essential knowledge transfer of the user expectations.
• Preparation of User Manuals and project documentation
• Preparation of training materials and conduct training to internal and external parties
• Provide support to internal and external parties during the various testing stages
• Manage incident reported by users; analyse user/tester reported incidents and provide appropriate response or follow-up actions with the technical teams.
• Conduct testing activities i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report.
• Manage, track and ensure proper closure of defects detected during testing

• Bachelor’s degree in Business Administration, Information Technology/ Engineering or equivalent education and/or experience
• 3-5 years of working experience in the payment industry. Hands-on experience with various stages of the product lifecycle, including requirement gathering, documentation, testing, and validation
• Good understanding and experience in project management and Software Development Life Cycle (SDLC) is necessary
• Must have experience in conducting requirement workshops, requirements gathering and analysis
• Proficiency in Microsoft Office and Testing and Defect Management tools
• Possess strong verbal and written communication skills and
• Comfortable in conducting presentations and training
• Demonstrate good analytical and problem-solving skills
• Domain knowledge and experience in financial/payments industry is a plus
• Proficiency in creating test plans, developing test cases, executing tests, and reporting test results is an advantage