Customer Service Executive - Pasir Ris
WORLD MARKETING GROUP PTE. LTD. Pasir Ris
About our Company:
World Marketing Group (WMG) specializes in crossborder parcel and mail logistics in the Asian region. As a licensed postal service operator, the company has wide commercial and postal networks to facilitate clearance and delivery of eCommerce parcels.The company has offices in various locations such as Singapore, Malaysia, Bangkok, Hong Kong, Taipei, Beijing, Shanghai, and more, along with partnership operations in several other cities.
** This is a 6-month contract with possibiities for renewal/conversion (depending on business needs)
Duties and responsibilities:-- Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
- Expedite all critical orders with local subcontract vendors.
- Assist to manage clients and vendors administratively and operationally.
- Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
- Assist to update SOPs, billing instructions and payment instructions.
- Assist to work on RFQs from clients.
- Assist to prepare invoices.
- Any other projects as and when assigned.
- Minimum Diploma holders or above in any field
- Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
- Need to be IT Savvy (especially MS Office tools)
- Knowledge and experience in logistics preferred.
- Commitment to meet tight datelines and reporting requirements
- Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
- A positive attitude is a must.
- Able to start immediately or within short notice preferred
- Fresh graduates are welcomed to apply
Faststream Recruitment Pte LtdGeylang, 9 km from Pasir Ris
We are seeking a detail-oriented Freight Customer Service Executive to join our dynamic team. The ideal candidate will have a strong background in freight forwarding and a passion for exceptional customer service.
This role involves managing...
WORLD MARKETING GROUP PTE. LTD.Tampines, 3 km from Pasir Ris
for renewal/conversion (depending on business needs)
Duties and responsibilities:-
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical...
Perennial Sourcing SolutionsGeylang, 9 km from Pasir Ris
Join our dynamic team as a Customer Service Executive!
Are you a people person with exceptional communication skills? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer experiences? If so, we have...