Executive Assistant & Operations Executive / Operations Manager (Law Firm)

We are looking to add an Executive Assisant & Operations Executive / Operations Manager to join our Law Firm specialising in Criminal Defence & Family Law cases. The candidate must have a proven ability to take initiative, anticipate needs, and manage projects from start to finish with minimal supervision.

Responsibilities:

• Act as a point of contact for the Managing Director, filtering communications and prioritising requests with team members or clients as needed.
• Handle confidential information with discretion.
• Conduct research and prepare reports, presentations, and other documents.

• Independently manage projects, including defining tasks, setting deadlines, delegating (if applicable), and ensuring timely completion. This includes following up with team members or clients as needed.
• Develop and implement systems for tracking tasks, projects, and deadlines.
• Manage client communications, including responding to inquiries, scheduling appointments, and following up on outstanding issues.
• Oversee internal operational processes, ensuring smooth workflow and efficiency.
• Proactively identify and resolve operational challenges.
• Assist with onboarding new clients and ensuring their satisfaction.

Our preferred candidates:

• Possess a strong work ethic and are proactive, highly self-motivated, disciplined and service-oriented.
• Exceptional in taking initiative and following up on tasks, with a proven ability to anticipate needs and proactively address them.
• Enjoy interacting and communicating with clients.
• Have strong written & verbal communication skills.
• Want to work in a close-knit team where their voices, ideas, and contributions are valued.
• Excellent time-management skills, able to prioritise work and multi-task effectively.
• Attention to detail, meticulous with following up; organised, systematic.
• MS Office, Word & Excel proficient.
• Resourceful, with strong problem-solving skills.
• Prior work experience or training in a related role/function is an advantage.

We look for candidates who are driven, self-motivated and resourceful, and who share our desire to build a purpose-driven law practice based on our values:

• Empathy: We will understand what you are going through and show compassion in helping you.
• Integrity: We will always do the right thing, because the time is always right to do what is right.
• Humility: We will put our ego aside and listen to your opinions and feedback because we can always do better.
• Courage: We will act without fear or favour, knowing that we are empowered with our team’s full support.
• Tenacity: We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits.
• Ownership: We will be accountable for our actions, and we will not turn away from responsibility.
• Teamwork: We will support and stand alongside our team in every test and triumph.
• Purpose: This is not ‘a’ job; this is ‘OUR’ job. We are grateful to have it, and we take pride in everything we do.

If you would like to apply, please send the following to jonathan.wong@tembusulaw.com:

• CV / resume
• Recent photograph
• Current / last drawn salary
• References or testimonials

Only candidates selected for interviews will be notified. Thank you.