IT Service Desk Analyst - Prestigious Local Law Firm
Singapore Full-time
IT Service Desk Analyst - Prestigious Local Law Firm
Our client is one of the top local law firms in Singapore, renowned for their forward-thinking approach, adaptability, and commitment to excellence. With a strong regional presence across ASEAN countries, their presence in Asia is positioned to deliver high-quality legal services with over 500 people in the office.Job Summary:
As an IT Service Desk Analyst, you will be an essential part of the technology team, reporting directly to the IT Service Desk Manager and providing comprehensive Level 1 and Level 2 support for end users across the firm. You will support the smooth operation of desktops, networks, and infrastructure while ensuring the seamless use of collaboration tools and software applications.
This role requires strong technical expertise, excellent communication skills, and a collaborative approach to problem-solving.
Key Responsibilities:
Provide Level 1 and Level 2 IT support to a large user base, addressing and resolving technical issues in a timely and professional manner including managing service requests and SLAs.
Support and manage desktops, infrastructure, and networks to ensure smooth day-to-day operations.
Manage ITIL service delivery processes and assist with root cause analysis and problem resolution workflow.
Manage SCCM and third-party patching console.
Requirements: 4 to 7 years of experience in IT support or a similar role.
Solid experience with Windows 10/11 administration, Microsoft Office 365, and Intune.Proficiency in handling Microsoft Azure, SaaS applications, and Active Directory.
Strong support of collaboration tools, including MS Teams, Cisco Jabber, Zoom, and Skype, ensuring seamless communication across the firm.
Prior knowledge of legal technology programs such as iManage and Litera is preferred but not mandatory.
Proficiency in Chinese is a plus to support multilingual end users.
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Strong analytical and troubleshooting skills with a proactive and collaborative approach to resolving issues.
This is an exciting opportunity to work in a dynamic and fast-paced environment where technology plays a critical role in supporting excellence. You will gain exposure to advanced IT systems, collaborate with talented professionals, and contribute to impactful projects.
Join us to grow your career in an organization that values innovation, collaboration, and technical expertise.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Legal Services and Law Practice
#J-18808-Ljbffr
APBA TG Human Resource Pte LtdBukit Merah
and emails .
• Support the installation and upkeep of desktop systems.
• Provide Live-Chat support.
Requirement :
• Minimum Education: Nitec/Higher Nitec or Diploma
• Minimum 0-1+ years End-User Support Experience, Desktop or Technical Service Desk...
2 similar jobs: Geylang, Toa Payoh
Techbliss Digital Solution Private LimitedSingapore
Job Description
Description
We are seeking a dedicated Service Desk Consultant to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional customer service and technical support to our users, ensuring...
FujitsuChoa Chu Kang
We are seeking an experienced Service Desk Manager to lead and optimize our IT support operations, ensuring high-quality technical assistance for end users. This role involves managing both onshore and offshore service desk teams, driving automation...