Restaurant Manager - Toa Payoh

ROLE OVERVIEW

The Restaurant Manager at Mandala Club is responsible for the running of the daily operations of the Club. The role focuses on driving the restaurant’s revenue, profitability, and quality assurance in all aspects of the Outlet. The individual reports to the Operations Manager.

KEY OBJECTIVES & DELIVERABLES

Primary Goals:

The Restaurant Manager is responsible for the overall quality and profitability of the outlet assigned in both the front

the business achieves budgeted profit levels, and employee morale is maintained. The Restaurant Manager is

and to complete the required duties in a timely fashion. The restaurant manager oversees all aspects of Private

Events and Nightlife Programming.

Essential Operations Duties:

• Implement The Mandala Way to achieve service excellence.
• Develop and submit weekly revenue-generating initiatives to the senior management.
• Engage with the Members Committee.
• Manage members' experiences, feedback, and reviews.
• Oversee TEAM scheduling and leave management (Payboy and OT approval).
• Foster a high-performance culture through creation and implementation.
• Execute the TEAM Succession Plan.
• Manage career journey files.
• Strategize, plan, and deliver appraisals.
• Serve as the outlet point of contact across all departments and organizational levels.
• Manage staff retention and attrition rates.
• Chair monthly one-on-one sessions with the team.
• Monitor prices and revenue on a weekly basis.
• Assign staff to their stations.
• Collaborate with other departments to reassign manpower to front-of-house stations that need better coverage
• Ensure bar service adheres to policies.
• Liaise with the chef to keep menus and menu descriptions updated.
• Maximize table utilization during operations and work closely with the Beverage Manager to optimize service and revenue.
• Ensure correct billing and acquire the required member’s signature upon bill presentation.
• Process refunds by verifying and approving receipts.
• Be present during duty hours and visit tables to ensure all members and guests are attended to.
• Ensure technically proficient service.
• Ensure guests are treated in a friendly and accommodating manner.
• Maintain budgeted labor costs and control overtime.
• Ensure accurate monthly inventories.
• Promote staff welfare.
• Manage the team duty roster.
• Process hiring information, introduce the employee manual, and properly orient new employees.
• Track voids on a weekly basis.
• Undertake special projects as directed.

Training:

• Develop and manage the TEAM Training and Development program.
• Participate in the Learning & Development Committee.
• Implement sustainability training practices.
• Oversee the Mandala Club Training Calendar.
• Ensure outlet health and safety.
• Provide training for POS (Micros), Peoplevine, and Sevenrooms (reservation portal) systems as needed.
• Conduct training sessions to ensure customer satisfaction and maintain profitability.
• Conduct weekly manager meetings to enhance communication.

Maintenance & Housekeeping:

• Manage outlet maintenance, housekeeping, and risk assessments.
• Review and maintain blueprint manuals and documentation.
• Monitor the periodic maintenance schedule for all equipment.
• Oversee the dining room's appearance and take corrective action as needed.