Service Engineer (MNC/Elevators/AWS+VB) - Bedok

Summary:

• MNC
• Monday to Friday, 8.30am - 6.00pm
• UP$4000-$6000
• AWS+VB
• Kallang

Responsibilities:

• Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators
• Responsible for the productivity of each technician
• Monitor of callback trend and implement actions to reduce callback
• Responsible to eliminate Rebel and critical units (if any)
• Ensure that technicians attend to callback promptly and within the stipulated response time
• Ensure that the equipment availability meets the required KPI
• Ensure that the equipment downtime is within the permitted repair time
• Ensure that the equipment is serviced according to the servicing schedule and strictly no missed servicing
• Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely
• Verification of existing inventory and preparation of purchase requisition and sales order via JDE system
• Extract callback data for monthly report analysis via Service Management System (SMS) system
• Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion
• Gather site findings and submit via field turn back (FTB) for defective components
• Record technician’s tools and equipment calibration expiry date monthly
• Prepare and issue PPE, tools, and equipment to technicians as and when required
• Responsible for providing field and administration support to the service & operations teams

Requirements:

• Diploma/Bachelor’s Degree/ in relevant engineering discipline
• 2-3 years' of experience working as a Service Engineer preferred
• Experience in lift/escalator industry would be of advantage

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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