Learning Specialist, Hospitality Training & Quality Assurance - Luxury F&B - Bukit Merah

Job Responsibilities

• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources.
• Lead learning partnership discussions within intact team based on collated post training evaluation and feedback.
• Monitor current year training budget and collaborate with intact team to formulate subsequent year's training budget.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.
• Collaborate with Quality Assurance (QA) by participating in QA inspections and harness the collated data to identify training needs to curate training programs.

• Participate in internal Quality Assurance inspections to understand the strategy of QA.
• Ensure completion of internal inspections in accordance with the company’s standards.
• Participate in new and improvement initiatives on property preparedness in delivering above beyond service.

• Participate and provide inputs on creative initiatives on communication plans and drive continuous improvements for HTQA's collaterals designs.

• Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
• Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
• Self – motivation for continuous learning and development.
• Guide TMs on their career and personal goals
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

Job Requirements

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.

• Minimum 2 years experience in the same capacity.
• Be ready to work on weekend, public holiday.

• Capable of using Microsoft Office applications and presentation skills.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and has strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Good guest relations and problem-solving skills.
• Good planning and execution skills.