Permanent Part-Time Customer Service Ambassador - Transit Tours @ Changi Airport [Shift & Renewable Contract]
Woopa Travels Pte Ltd Changi Full-time
About Us
Founded in 2015, Woopa Travels is a new-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our company manages some of Singapore’s leading tour operator brands: Monster Day Tours, Lion Heartlanders, and UBE.
We’re on a mission to grow even bigger and better — and we’re looking for passionate, enthusiastic individuals to grow with us!
Why join us?- Be part of a dynamic, fun and purpose-driven team
- Work in one of the world's best airports - Singapore Changi Airport
- Gain hands-on experience in tourism operations and customer engagement
- Learn and grow with training, mentorship and real-world exposure
- Entry-level friendly - we welcome fresh grads!
What You'll Do
As a Customer Service Ambassador, you'll be the face of our transit tour experience at Changi Airport. Your key responsibilities include:
- Stationed at our customer service booths in the transit terminals.
- Assist with booking, registration, waitlisting, and general tour enquiries.
- Maintain booth cleanliness, organization, and equipment security.
- Escort passengers to the meeting point and coordinate with tour guides.
- Manage feedback and resolve customer issues with professionalism.
- Submit daily reports to the project manager and Supervisor.
- Attend trainings and stay updated on procedures.
- Support other ad-hoc duties to ensure smooth tour operations.
- Must be able to commit to at least 4 shifts per week, including weekends and public holidays.
- Strong communication and interpersonal skills.
- Friendly, confident, and service-minded attitude.
- Well-organized, able to multitask in a fast-paced setting.
- Eager to learn and grow in the tourism industry.
- Comfortable with basic MS Office tools and/or tour management software.
- Fluent in spoken and written English.
- Education in tourism, hospitality or related fields.
- Prior experience in customer service or tourism is a plus.
- Fresh graduates are welcome to apply!
Part-Time Customer Service Ambassadors - Transit Tours @ Changi Airport [Shift & Renewable Contract]
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• Stationed at our customer service booths in the transit terminals.
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