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Senior Business Analyst (Digital Operations), AVP

apartmentOCBC placeSingapore scheduleFull-time calendar_month 

Senior Business Analyst (Digital Operations), AVP - (250000CN)

Description

About the Role:

We are seeking a skilled and analytical Senior Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmap, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.

Key Responsibilities:

  • Operations Roadmap: Work with stakeholders across various departments across the region to build, maintain and execute multi-year roadmap to deliver the benefits..
  • Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.
  • Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
  • Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.
  • Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
  • Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
  • Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
  • Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.
  • Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.
Qualifications
  • 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
  • Effective in building and maintain multi-year roadmaps to deliver benefits.
  • Strong understanding of business process analysis and improvement methodologies.
  • Experience with digital tools and technologies, such as automation platforms and data analytics.
  • Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
  • Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.
  • Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
Primary Location
  • Singapore
Job
  • Technology Solutions
Organization
  • Group Operations & Technology Division
Schedule
  • Permanent
  • Full-time
Job Posting
  • 10-Mar-2025, 6:00:23 AM
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