Warehouse Customer Service Officer - Geylang

apartmentFLINTEX CONSULTING PTE. LTD. placeGeylang descriptionPermanent calendar_month 
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
  • Communicate with team members and our customers via both email and phone calls
  • Customer’s order and data processing on WMS (warehouse management system)
  • Verify operational documents with billing summaries to be sent to customers
  • Ensure that Customer Service operational documents properly
  • Liaise with operation team members to arrange any inbound / outbound activities within a set time line
  • Report irregularity encounter in the course of work to direct superior
Requirements
  • 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations
  • Basic knowledge / experiences on warehouse management system and documentation of order processing.
  • Able to speak, read and write English upon directly communicating with customers or / and appointed vendors
  • Experience with Documentation such as checklists, temperature / RH reports
  • Able to compile KPI reports periodically
  • Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

placeGeylang
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