Container Depot Customer Service Executive - Jurong West

Employment Type: Full-time

About the Role

We are seeking a proactive and customer-focused Customer Service Executive to join our team at a container depot in Singapore. This role is critical in ensuring smooth communication between customers, operations teams, and stakeholders while delivering exceptional service and managing depot-related activities.

• Customer Support:
• Serve as the primary point of contact for customer inquiries and requests related to container storage, repairs, and logistics.
• Address and resolve customer complaints, escalating issues when necessary.
• Provide accurate and timely updates to customers regarding container status, movements, and repairs.
• Coordination and Operations:
• Liaise with operations, maintenance, and transportation teams to ensure efficient handling and processing of containers.
• Coordinate container inspections, repairs, and releases with relevant departments.
• Monitor and manage the movement of containers within the depot to meet customer and operational needs.
• Documentation and Reporting:
• Prepare and manage relevant documentation, including invoices, delivery orders, and work orders.
• Maintain accurate records in the depot management system and ensure compliance with company policies.
• Generate and analyze reports related to depot operations, customer interactions, and key performance indicators (KPIs).
• Relationship Management:
• Build and maintain strong relationships with customers, shipping lines, and other stakeholders.
• Conduct regular follow-ups to ensure customer satisfaction and identify opportunities for improvement.

• Qualifications:
• Diploma or degree in logistics, supply chain management, or a related field.
• Relevant experience in the shipping, logistics, or depot industry is an advantage.
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and depot management software.
• Ability to work effectively in a fast-paced and dynamic environment.
• Attributes:
• Customer-centric mindset with a commitment to delivering high-quality service.
• Strong organizational and multitasking skills.
• Team player with the ability to work independently when needed.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Be part of a dynamic team contributing to Singapore’s thriving logistics sector.

If you are passionate about logistics, enjoy working in a dynamic environment, and excel in providing exceptional customer service, we would love to hear from you!

Apply Now: Submit your resume and a cover letter to [email protected]