Geylang - Customer Service Executive

apartmentFLINTEX CONSULTING PTE. LTD. placeGeylang descriptionPermanent calendar_month18/4/25

This role handles frontline operation role at the workshop

Responsibilities

Managing all frontline operation in an efficient manner.
To meet Customer requirements and Principal standard.
To achieve KPIs target set for all Upselling Programs
Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.
Coordinate service operation matters with other franchises (Ad hoc basis).
Manage WIP invoicing.
Achieving quality service & maintaining good customer relations
Attend to all complaint/feedback related to customer issue.
Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
Assist in rolling out new program to up-sell new product within the centre
Assist in overseeing of on-time delivery of repair vehicle
Participate in Ad-hoc Project.

Requirements

Diploma / Degree in Automotive / Mechanical Engineering
At least 3 years of working experience
Good communication and interpersonal skills
Able to work independently and is a strong team player
Valid Class 3 driving licence

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

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