Assistant Manager, Customer Service - Choa Chu Kang

Reference ID: 36204

Our client is one of the biggest Japanese Manufacturers. Currently, they are looking for an Assistant Manager, Customer Service. This role reports to the Manager, Customer Service.

• Assist and support the Manager of the Customer Service department.
• Responsible for supervising the activities related to the planning of logistic processes, calculating adequate levels of stock, defining optimal transportation routes, etc.
• Ensure inventory accuracy by conducting monthly inventory cycle counts.
• Demonstrate good communication with vendors/customers/all related parties.
• Implement internal and external processes, to satisfy company needs to minimize costs & improve to high productivity related to the logistics operation.
• Supervise team members, assign tasks, respond to complex, escalated enquiries and handle difficult accounts.
• Ensure compliance with legal and other requirements.

• AWS
• Variable bonus (Depends on company and individual performance)
• Annual leave 14 days (Maximum up to 21 days)
• Medical Leave
• Medical benefits
• Transport allowance (On-claim basis)

【Requirements & Preferences】

• Diploma in any field with a minimum of 2 years of experience in logistics and customer service.
• Experienced in processing sales and purchase orders.
• Proficient with Microsoft applications and SAP.
• Fluent in written and spoken English and Mandarin to liaise with English and Mandarin-speaking counterparts.

• Ability to commence work within short notice.
• Experience handling customers within the electronics, automotive, or healthcare sectors

We regret that only shortlisted candidates will be notified.

Recruitment Licence: 12C5051