Front desk / Customer Service (Mon to Fri, Office Hrs, Office, Retail sec)

Customer Service Officer

Working Details:

• Monday-Friday 830-530pm
• Annual leave 18 days
• Located at Ang Mo Kio

Responsibilities:

• Handle general customer inquiries and feedback through various channels (e.g., emails, phone calls, and social media).
• Provide knowledgeable responses to questions regarding products, pricing, and stock availability.
• Resolve customer complaints in accordance with company policies.
• Follow up with respective departments on the status of solutions for customer requests and complaints.
• Maintain accurate records of customer interactions.
• Review and compile reports on compliments and complaints.
• Present monthly Customer Service / Loss Prevention Reports.
• Support and participate in company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably 2 to 3 years of experience in a customer service role within a service environment.
• Strong customer service mindset and excellent communication skills.
• Exceptional written communication skills.
• Proficient in Microsoft Office applications.
• Knowledge of SAP and Case Trust is an advantage

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)